Welcome to
Nabla Mind Support Center
Frequently Asked Questions
To download videos that require proper access, you should use the Private feature and sign in to the right account from the in-app browser. Sign-in is necessary for the first time, but subsequently, you can directly paste the video link from the General feature to download a private video.
To download Udemy videos, you’ll need SurFast Video Downloader v2.8.0 or later. Besides, make sure the course you want to download is already added to “My Learning” in your Udemy account.
Here’s how to get started:
1. Open SurFast Video Downloader and switch to the Private panel.
2. Go to Udemy.com and log in to your account.
3. Find the course you want to download and click Download. You’ll be able to save videos, audio, and more directly to your computer.
Important notes:
· You need to log in to Udemy to download videos (but you only need to log in once).
· Only DRM-free videos can be downloaded.
· Global settings like preferred resolution or format will not apply — content will be downloaded in its original format and quality as provided by Udemy.
You can copy video addresses from different sites and paste them into SurFast Video Downloader to download videos from different websites.
You can choose the video quality in the download window after the program analyzed the video address you give. You can customize the save path here as well.
Yes, you can download videos in different formats using our video downloader. However, the formats you can choose from depend on the ones the website provides.
SurFast Video Downloader supports over 1,000 websites. You can check the list of supported sites from our website.
To record a Mac screen with internal audio, you need to install a virtual audio driver, BlackHole, on your Mac first. You can refer to the guide on how to install BlackHole on Mac for detailed steps.
Before starting to record the screen, click the Settings icon to set up the output options, including video format, video quality, and more.
Under the Record Screen mode, enable the webcam recording first and then choose the recording region. Afterward, click REC to start recording your screen and the webcam simultaneously.
Credit Card and PayPal are available for you.
First, please make sure the payment is complete. If you confirm that the payment is completed, we will send the license to you via email. Please check your spam folder if you did not see it in your inbox.
If you still cannot find it, please contact support@nablamind.com for assistance. In rare cases, there may have been a technical issue that prevented the license from being delivered, and our support team will help you get your license as quickly as possible.
Yes, you can get a refund if the software can’t solve your problem since we have a 30-day money-back guarantee for 1-year and lifetime licenses and a 7-day money-back guarantee for monthly licenses.
We are sorry you would like to request a refund. You can contact us to request a refund. Please include your order information when you contact the support team.
You can sign in to your PayPal account to cancel the subscription (detailed guide) or contact us for an auto-renewal cancel request. If you cancel the option, your subscription will not be renewed after it expires and your current subscription will still be valid.
After the purchase, you will receive an email with the download URL of the software in it. You can click the address to download and install the program. Or you can go to the product page to click the Download button to download the software directly.
After the purchase, you will receive a delivery email that contains a license code to activate the product. Copy that code, launch the program, click the activate button, and then paste the license key into the bar to activate the program.
If you make your purchase within the software, the software should be activated automatically. If the software is not activated, use the license key we send to you to activate the software.
Please try to find the license key from the delivery email or the activated program and use the code to activate the software on your new computer. If the maximum number of devices is exceeded, please contact us to reset the license.
Besides, You can use a computer data transfer program to migrate the software and its license code to a new computer. However, such a program always charges a fee.
Cause: This error occurs when you try to activate the software on more computers than is permitted by the associated license.
Solution: To resolve this issue, please submit a license reset request to our support team. Include your license code when contacting us, and we will reset the license for you.
Still Need Help?
To get further assistance, we encourage you to reach out to our support team.