Nabla Mind Support Center
Frequently asked questions
1. When downloading videos that fall into these categories, you need to sign into the source website using Chrome, Firefox, or Edge as the software indicates. After signing in, you should quit the browser to continue with the video downloads.
2. If you see the “Close the browser” window, it means you haven’t signed in with an entitled account or the browser (Chrome or Edge) is still running in the background. In such a case, you need to make sure you are using the proper account or follow the steps below to completely stop the browser from running.
For Chrome users: right-click the Chrome icon shown in the system tray and choose Exit.
For Edge users: open Microsoft Edge, go to Settings and more (three dots) > Settings > System and performance, and then disable the Startup boost and Continue running background extensions and apps when Microsoft Edge is closed options.
You can copy video addresses from different sites and paste them into our video downloader to download videos from different websites.
You can choose the video quality in the download window after the program analyzed the video address you give. You can customize the save path here as well.
Yes, you can download videos in different formats using our video downloader. However, the formats you can choose from depend on the ones the website provides.
To record a Mac screen with internal audio, you need to install a virtual audio driver, BlackHole, on your Mac first. You can refer to the guide on how to install BlackHole on Mac for detailed steps.
Before starting to record the screen, click the Settings icon to set up the output options, including video format, video quality, and more.
Under the Record Screen mode, enable the webcam recording first and then choose the recording region. Afterward, click REC to start recording your screen and the webcam simultaneously.
Credit Card, Paypal, and Wire Transfer are all available for you. Credit Card is highly recommended.
First, please make sure the payment is complete. If you confirm that the payment is completed, we will send the license to you via email. Please check your spam folder if you did not see it in your inbox.
If you still cannot find it, please contact firstname.lastname@example.org for assistance. In rare cases, there may have been a technical issue that prevented the license from being delivered, and our support team will help you get your license as quickly as possible.
Yes, you can get a refund if the software can’t solve your problem since we have a 30-day money-back guarantee for 1-year and lifetime licenses and a 7-day money-back guarantee for monthly licenses.
We are sorry you would like to request a refund. You can contact us to request a refund. Please include your order information when you contact the support team.
You can click the cancel subscription link in the email you received after the purchase or contact us for an auto-renewal cancel request. If you cancel the option, your subscription will not be renewed after it expires and your current subscription will still be valid.
After the purchase, you will receive an email with the download URL of the software in it. You can click the address to download and install the program. Or you can go to the product page to click the Download button to download the software directly.
After the purchase, you will receive a delivery email that contains a license code to activate the product. Copy that code, launch the program, click the activate button, and then paste the license key into the bar to activate the program.
If you make your purchase within the software, the software should be activated automatically. If the software is not activated, use the license key we send to you to activate the software.
Please try to find the license key from the delivery email or the activated program and use the code to activate the software on your new computer. If the maximum number of devices is exceeded, please contact us to reset the license.
Besides, You can use a computer data transfer program to migrate the software and its license code to a new computer. However, such a program always charges a fee.