Welcome to
Nabla Mind Support Center
Frequently Asked Questions
To download videos that require proper access, you should use the Private feature and sign in to the right account from the in-app browser. Sign-in is necessary for the first time, but subsequently, you can directly paste the video link from the General feature to download a private video.
To download Udemy videos, you’ll need SurFast Video Downloader v2.8.0 or later. Besides, make sure the course you want to download is already added to “My Learning” in your Udemy account.
Here’s how to get started:
1. Open SurFast Video Downloader and switch to the Private panel.
2. Go to Udemy.com and log in to your account.
3. Find the course you want to download and click Download. You’ll be able to save videos, audio, and more directly to your computer.
Important notes:
· You need to log in to Udemy to download videos (but you only need to log in once).
· Only DRM-free videos can be downloaded.
· Global settings like preferred resolution or format will not apply — content will be downloaded in its original format and quality as provided by Udemy.
You can copy video addresses from different sites and paste them into SurFast Video Downloader to download videos from different websites.
You can choose the video quality in the download window after the program analyzed the video address you give. You can customize the save path here as well.
Yes, you can download videos in different formats using our video downloader. However, the formats you can choose from depend on the ones the website provides.
SurFast Video Downloader supports over 1,000 websites. You can check the list of supported sites on our website.
If you receive an error message while downloading videos, try clearing the cache by going to Settings > Advanced Settings > Clear Cache, then attempt the download again.
If the problem continues, please contact us with the video links and the software version you’re using, and our support team will assist you promptly.
To record a Mac screen with internal audio, you need to install a virtual audio driver, BlackHole, on your Mac first. You can refer to the guide on how to install BlackHole on Mac for detailed steps.
Before starting to record the screen, click the Settings icon to set up the output options, including video format, video quality, and more.
Under the Record Screen mode, enable the webcam recording first and then choose the recording region. Afterward, click REC to start recording your screen and the webcam simultaneously.
Credit Card and PayPal are available for you. For some lifetime plans, Apply Pay and Google Play are also supported.
Please first ensure that your payment was successfully completed. Usually, we send you the license via email after the order is placed. If you don’t see it in your inbox, please check your spam or junk folder.
Still can’t find it? Contact us at support@nablamind.com, and we will send you the license manually. Occasionally, technical issues may delay or prevent license delivery, and our support team will help you get your license as quickly as possible.
Yes, we offer a 30-day money-back guarantee for 1-year and lifetime plans, and a 7-day guarantee for monthly subscriptions, provided the software does not perform as promised.
To qualify for a refund, you’ll need to provide proof of a technical issue preventing normal use of the software.
We are sorry you would like to request a refund. You can contact us to request a refund. Please include your order information when you contact the support team.
You can sign in to your PayPal account to cancel the subscription (detailed guide) or contact us for an auto-renewal cancel request. If you cancel the option, your subscription will not be renewed after it expires, and your current subscription will still be valid.
Yes, you can absolutely upgrade to a higher plan within an eligible time period.
Please contact our support team at support@nablamind.com, and we’ll help you manually upgrade your current plan.
After the purchase, you will receive an email with the download URL of the software in it. You can click the address to download and install the program. Or you can go to the product page to click the Download button to download the software directly.
After the purchase, you will receive a delivery email that contains a license code to activate the product. Copy that code, launch the program, click the activate button, and then paste the license key into the bar to activate the program.
If you make your purchase within the software, the software should be activated automatically. If the software is not activated, use the license key we send to you to activate the software.
Please try to find the license key from the delivery email or the activated program and use the code to activate the software on your new computer. If the maximum number of devices is exceeded, please contact us to reset the license.
Besides, You can use a computer data transfer program to migrate the software and its license code to a new computer. However, such a program always charges a fee.
This error occurs when you try to activate the software on more computers than is permitted by the associated license. To resolve this issue, please submit a license reset request to our support team. Please include your license code when contacting us, and we will reset the license for you.
If you encounter an activation error when entering your license, please follow these steps:
1. Double-check your license key for any typos or mistakes.
2. Ensure the license is valid for the software you are using.
3. Verify your internet connection is stable and try again.
5. If you’re using a VPN, disable it and restart your computer to try again.
If the issue persists, please send us a screenshot of the error message along with your license code and software version. Our team will assist you promptly to get the software activated.
If your Pro software has reverted to the Free version, please first verify that your license is still valid. If the license is active, check if you are using a VPN or antivirus software that might interfere with the license verification. Disable any such software, restart your PC, and reopen the application – you should regain access to the Pro version.
Still Need Help?
To get further assistance, we encourage you to reach out to our support team.